Frequently Asked Questions
Q: Are you an authorized dealership?
A: Yes, we are a Mercedes-Benz dealership located in Illinois.
Q: How long will it take for my order to ship?
A: This will depend on the shipping speed chosen at check-out. In addition to our on-hand inventory, which will ship the same day in most cases, we work with a network of multiple Mercedes warehouses across the country which enables us to fill Special Order Parts Or Accessories and ship these orders within 3-5 days. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
Q: Are all OEM parts for sale on your website in stock?
A: Our online parts catalog is to be used as a reference guide only and does not necessarily reflect the availability or stocking status of parts. Parts displayed may be out-of-stock or discontinued, and prices subject to change. Please make sure to contact us for availability if you need your parts expedited.
Q: What happens if I need to return or exchange a part?
A: Answers to any and all questions regarding returns can be found on our Return Policy page. The link to this page is located at the bottom of our home page.
Q: What if the part is broken or damaged during shipping?
A: We will send a return tag to your email to return the damaged part and get a replacement out to you ASAP.
Q: How can I be sure the part I need will fit my vehicle?
A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
Q: What is a VIN?
A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.
Q: Where can I find my VIN?
A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.
Q: Do you offer a warranty on parts and accessories?
A: Yes. Please see the Official Warranty Page on the Mercedes-Benz site. You can also see our own Warranty Page.
Q: How do I know if I need a left or right side part?
A: The right side is the passenger's side and the left is the driver's side. Picture yourself sitting behind the wheel of your vehicle if this helps..
Q: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well. Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.